Legal

Privacy Policy

Your privacy is critically important to us at Offline Store. This policy explains how we collect, use, protect, and manage your personal information.

Last updated: January 1, 2026

Information We Collect

Personal identification information (name, email address, phone number) provided during account registration or checkout.
Shipping addresses and contact details required for order fulfillment and BOPIS (Buy Online, Pick Up In-Store) coordination at our Surat hubs.
Payment information processed securely through our payment gateway partners. We do not store complete credit/debit card numbers on our servers.
Browsing behavior, product preferences, and cart activity to personalize your shopping experience and improve our catalog recommendations.
Device information including browser type, IP address, and operating system for security monitoring and website optimization.

To process and fulfill your orders — whether shipped via courier or collected from our Katargam or Mota Varachha flagship stores.
To communicate order status updates, delivery notifications, and BOPIS readiness alerts.
To maintain your account preferences, saved addresses, shopping cart, and wishlist across sessions.
To improve our product catalog, website functionality, and customer service based on aggregated usage patterns.
To send promotional communications and exclusive offers — only with your explicit consent, which can be withdrawn at any time.

All data transmissions between your browser and our servers are encrypted using industry-standard TLS/SSL protocols.
User passwords are hashed using bcrypt with salt rounds, ensuring they cannot be reversed or read even by our administrators.
Access to customer data is restricted to authorized personnel only, following the principle of least privilege.
We conduct regular security audits and vulnerability assessments to maintain the highest standards of data protection.
Our MongoDB database infrastructure implements authentication, access control, and encrypted storage at rest.

We use essential cookies to maintain your session, remember your login state, and persist your shopping cart and favorites between visits.
Analytics cookies help us understand how customers navigate our platform, which products are most popular, and where we can improve.
You can disable non-essential cookies through your browser settings. However, disabling essential cookies may affect core functionality.
We do not sell or share cookie data with third-party advertisers.

We share your shipping details with logistics partners solely for the purpose of order delivery.
Payment processing is handled by PCI-DSS compliant payment gateway providers.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may disclose information if required by applicable Indian law or government authority requests.

You have the right to access, correct, or delete your personal data stored with us at any time through your account settings.
You may request a complete export of your data by contacting our support team at support@offlinestore.in.
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
For any privacy concerns or data-related requests, contact our Data Protection Officer at privacy@offlinestore.in.